Privacy Policy

Last updated: August 2026

What we collect

Your first name, email address and account creation date. Alongside this we store the wine activity you create in the app: wines you search or scan, your verdicts and notes, wines you save, and your food pairing feedback. If you send us an enquiry through our contact form, we also store the details you provide there: your name, email address, organisation, optional website, the type of enquiry and your message. We do not collect payment details, location, or contacts.

Enquiries

Details submitted through the contact form are used only to respond to your enquiry and to have a conversation with you about Francesca. They are stored securely in our managed backend, are not publicly readable, and are not sold or shared for marketing. Email us using the address you contacted us from if you would like your enquiry details removed.

Why we collect it

To keep your cellar and history available across your devices, and to build your personal taste profile so recommendations improve the more you rate. Aggregated, non-identifying usage is reviewed by the Francesca team to fix failed searches and improve recommendation quality.

Who can see it

Only you can see your own history, verdicts and saved wines. Access is enforced at the database level, not only in the app. Francesca team members with an admin role can see account records and activity totals in order to operate and improve the service. They cannot see your password and cannot sign in as you.

Your choices

You can edit your first name at any time, and delete your account from Account settings. Deleting your account permanently removes your profile, wines, verdicts, saved lists, search history and pairing feedback. To request a copy of your data, email us using the address you signed up with.

Security

Authentication and data storage are handled by our managed backend with encryption in transit. API keys are held server-side and are never exposed to your browser.